Privacy Policy

1. Information We Collect

When you interact with our website, submit inquiries, communicate with our team, or engage with our services, we may collect certain categories of information necessary for legitimate business operations and communication.

The types of information we may collect include, but are not limited to:

• Personal Identification Information – such as your full name, company name, job title, and professional affiliation.
• Contact Information – including email address, telephone number, WhatsApp number, and mailing address.
• Business Information – including company profile details, industry type, purchasing interests, or inquiry-related information submitted via forms or direct communications.
• Technical and Usage Data – such as IP address, browser type, device information, operating system, referring URLs, and browsing behavior on our website.
• Communication Records – including emails, contact form submissions, and other correspondence exchanged with our team.

All information collected is obtained either directly from you or automatically through standard web technologies when you interact with our website.

2. How We Use Your Information

The information collected is used strictly for legitimate business purposes and in accordance with applicable data protection principles. We process your information in order to:

• Respond to business inquiries, partnership proposals, or product requests.
• Prepare and provide quotations, commercial proposals, product specifications, or documentation.
• Facilitate communication regarding potential transactions, supply agreements, or distribution opportunities.
• Maintain internal administrative records and customer relationship management.
• Improve our website functionality, services, and overall user experience.
• Analyze website usage trends and visitor engagement for operational improvement.
• Comply with applicable legal, regulatory, and contractual obligations.
• Prevent fraud, misuse, or unauthorized access to our systems.

We do not sell, rent, lease, or trade personal information to third parties for marketing purposes.

Information may only be shared with authorized internal personnel or trusted service providers where necessary for operational, technical, or legal purposes, and always under appropriate confidentiality obligations.

3. Data Security & Protection

We are committed to protecting the confidentiality, integrity, and security of the information we collect. Appropriate technical, administrative, and organizational safeguards have been implemented to prevent unauthorized access, disclosure, alteration, or destruction of data.

These measures may include:

• Secure server infrastructure and encrypted communication protocols (SSL/HTTPS).
• Access control and restricted internal data permissions.
• Regular monitoring of systems for potential vulnerabilities or threats.
• Internal confidentiality policies governing personnel access to information.

While we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot provide absolute security guarantees.

4. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to enhance functionality, analyze site traffic, and improve user experience.

Cookies are small text files stored on your device that help websites recognize returning visitors, remember preferences, and collect analytical data regarding site usage.

Cookies may be used for purposes including:

• Understanding visitor behavior and website interaction.
• Improving website performance and usability.
• Monitoring traffic statistics and analytics.

You may choose to accept or decline cookies through your browser settings. Disabling cookies may limit certain website functionalities.

5. Third-Party Websites and External Links

Our website may contain links to third-party websites, platforms, or external resources for informational or reference purposes.

Once you leave our website by accessing these external links, we do not have control over the privacy practices, policies, or content of those third-party sites.

Accordingly, we cannot be responsible for the protection, handling, or use of any information that you provide while visiting such external websites. Users are encouraged to review the privacy policies of those websites independently.

6. Contact & Data Inquiries

If you have any questions regarding this Privacy Policy, wish to request clarification regarding how your information is handled, or would like to request correction or removal of your data where applicable, you may contact us through the following channel:

Email: exports@zynexfreshness.com

All inquiries related to privacy or data protection will be reviewed and responded to within a reasonable timeframe in accordance with applicable legal and operational requirements.